At paytime, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect when you use the paytime platform, how we use it, who we share it with, and what rights you have under Philippine law. We've written this in plain language so every Filipino player can understand exactly how their data is handled — no confusing legal jargon where we can avoid it.
Six things paytime promises every Filipino player about how their data is handled
All data transmitted between your device and paytime is protected by TLS 1.3 encryption — the same standard used by Philippine banks. Your login credentials, payment details, and personal information are never sent in plain text.
paytime does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your paytime account, comply with Philippine law, and improve your gaming experience.
paytime fully complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC). Your rights as a data subject are protected and enforceable.
paytime only collects the personal data that is strictly necessary to operate your account, verify your identity, process payments, and comply with PAGCOR and anti-money laundering regulations. We don't collect data we don't need.
Under the Data Privacy Act, you have the right to access, correct, and request deletion of your personal data. paytime has a dedicated data privacy team to handle all such requests promptly and transparently.
paytime will only send you promotional communications if you have opted in. You can withdraw your marketing consent at any time through your account settings or by contacting our support team — no questions asked.
This Privacy Policy is issued by paytime ("paytime," "we," "us," "our"), the operator of the online gaming platform accessible at paytime.one. paytime is a Philippine-based online gaming platform operating in compliance with PAGCOR regulations and the Data Privacy Act of 2012.
paytime acts as the data controller in respect of all personal data collected through the paytime platform. This means paytime determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
If you have any questions about this Privacy Policy or how paytime handles your personal data, please contact our Data Protection Officer (DPO) using the contact details in Section 15.
paytime collects personal data from you in the following categories, depending on how you interact with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser type, operating system, session logs | Automatically on platform use |
| Usage Data | Games played, bets placed, session duration, bonus usage, login history | Automatically during gameplay |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When you contact paytime support |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channels | Registration & account settings |
paytime does not collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data, political opinions, religious beliefs, or health information unless specifically required by law.
paytime uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, paytime processes your personal data on the following legal bases:
paytime uses cookies and similar tracking technologies on the paytime platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.
paytime uses the following categories of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the paytime platform.
paytime does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
All third parties with whom paytime shares personal data are required to handle that data in accordance with the Data Privacy Act of 2012 and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
paytime's primary data processing infrastructure is located within the Philippines. However, some of our third-party service providers — particularly game providers and certain technical infrastructure providers — may process data in other countries.
Where personal data is transferred outside the Philippines, paytime ensures that appropriate safeguards are in place in accordance with the Data Privacy Act and NPC regulations. These safeguards may include contractual clauses that require the recipient to protect your data to the same standard as required under Philippine law.
If you would like more information about the specific safeguards in place for international data transfers, please contact our Data Protection Officer using the details in Section 15.
paytime retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:
When personal data is no longer required and the applicable retention period has expired, paytime will securely delete or anonymise the data in accordance with NPC-approved data disposal procedures.
Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by paytime. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 15.
Request a copy of the personal data paytime holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data paytime holds about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request that paytime suspends processing of your personal data while a complaint or correction request is being resolved.
Lodge a complaint with the National Privacy Commission (NPC) if you believe paytime has violated your data privacy rights.
paytime will respond to all data subject rights requests within 15 business days of receipt. In complex cases, this period may be extended by a further 15 business days, and you will be notified of the extension and the reason for it.
paytime will not charge a fee for handling data subject rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
The paytime platform is strictly for persons aged 21 years and above. paytime does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the paytime registration process, and KYC verification is required before any account can be fully activated.
If paytime discovers that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all data will be securely deleted, and any funds in the account will be handled in accordance with PAGCOR's guidelines on underage gambling.
If you are a parent or guardian and believe that your child has registered for a paytime account, please contact our support team immediately at [email protected].
paytime implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While paytime takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your paytime login credentials confidential and for notifying paytime immediately if you suspect any unauthorised access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, paytime will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03.
Where the breach is likely to result in a high risk to your rights and freedoms — for example, where financial data or identity documents may have been compromised — paytime will also notify affected players directly, without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps paytime is taking to address the breach and mitigate its effects.
paytime maintains a data breach register in which all personal data breaches are recorded, regardless of whether they are required to be notified to the NPC.
The paytime platform may contain links to third-party websites or services, such as payment provider portals. paytime is not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any third-party websites you visit through links on the paytime platform.
This Privacy Policy applies solely to personal data collected by paytime through the paytime platform at paytime.one. It does not apply to data collected by third-party game providers, payment processors, or any other external services, even where those services are accessed through the paytime platform.
paytime reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material — for example, where we introduce a new purpose for processing your personal data or share your data with a new category of third party — paytime will provide at least 14 days' advance notice by posting the updated Policy on the platform and, where practicable, notifying registered players via email or in-platform notification.
Your continued use of the paytime platform after the effective date of any amendment constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with the changes, you may close your account in accordance with the Terms & Conditions.
We recommend reviewing this Privacy Policy periodically. Previous versions of this Policy are available on request from our Data Protection Officer.
paytime has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012 and NPC regulations. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our DPO:
If you are not satisfied with paytime's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
paytime is committed to resolving all data privacy concerns fairly and transparently. Your trust is important to us, and we treat every privacy enquiry with the seriousness it deserves.
paytime is built on trust. With bank-grade encryption, full Data Privacy Act compliance, and a dedicated privacy team, you can focus on what matters — enjoying the best online casino games in the Philippines. GCash deposits in seconds. Withdrawals in as little as 5 minutes.
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